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How to Streamline and Scale Customer Support

Give your customer service team the tools to scale support operations, deliver personalized experiences, and work efficiently with Service Hub.
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Empower your customer service reps to close support tickets faster.

Today, customers expect quick and personalized support. Without it, you risk losing those customers to the competition. To meet and exceed customer expectations, support teams must:

1. Streamline support operations with customer service automation.

2. Promote self-service and customer transparency.

3. Use AI-powered customer service tools to optimize efficiency.

service hub simple user interface showing the help desk

1. Streamline support operations with customer service automation.

Give your customer service agents access to HubSpot’s service automation tools which streamline support processes and provide a company-wide and unified view of the customer.

service hub simple user interface showing the knowledge base

2. Promote self-service and customer transparency.

Promote self-service capabilities, foster customer transparency, and create an efficient support environment that puts the customer at the center of every interaction.

  • Enable customers to find the answers they need through a knowledge base library.
  • Give customers ownership of their support with a personalized customer portal.
service hub simple user interface showing ai chatbot

3. Use AI-powered customer service tools to optimize efficiency.

Offer 24/7, personalized service through an AI-powered customer support solution. Tailor support by communication channel, prior interactions, and issue type.

With Service Hub, customers experienced these results:

  • 13x

     faster ticket resolution time
    Source

  • 32%

     increase in ticket close rate
    Source

  • 76%

     of AI users say it saves time

    HubSpot global AI survey of 3,103 business professionals in March 2024

Service Hub — empowering your support team and your customers.

Scale support and offer a delightful customer experience to drive customer retention with HubSpot’s AI-powered customer service software, Service Hub. Provide 24/7 availability with the tools customers need to self-serve, and empower reps with helpful insights so they can solve the deepest customer challenges.

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Discover how companies are saving time and growing their business:

unific

Unific's HubSpot Help Desk

With the Service Hub-powered help desk, Unific offered self-service options to their smaller customers while giving custom and high-touch service to larger customers.

Read Unific story
Boyd

Boyd Switches from Pardot and Captures 82% More Quality Leads

Boyd saw five-times faster service ticket time-to-close, improved lead quality, and increased productivity without adding headcount by using Service Hub.

Read Boyd story
exp realty

eXp Realty Communicates With 90,000+ Agents through HubSpot

With HubSpot, eXp Realty can communicate with over 90,000 reps in a single location while also tracking the customer lifecycle and their most important metrics.

Read eXp Realty story

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Customer Support Course: Delivering Exceptional Customer Support

Learn how to ​​succeed through a customer service training course. Excel as a customer support rep and provide customers with delightful experiences.
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Get an Overview of the Help Desk Workspace

Understand what HubSpot’s help desk feature is and how to get the most out of it.
Read the article

Scale Customer Support Today With Service Hub

Get a demo or get started for free today with the AI-powered service solution that scales with your reps and customers.

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